Frequently Asked Questions
Everything you need to know about our ethical sourcing, secure shipping, and fine jewelry care.
Are your diamonds and gemstones ethically sourced?
Yes, all our diamonds are conflict-free and sourced through the Kimberley Process. Our colored gemstones are hand-selected from reputable suppliers who adhere to strict environmental and labor standards.
Do you provide grading certificates for high-value items?
Absolutely. All major diamond and gemstone pieces come with an official grading report from recognized laboratories such as the GIA, IGI, or HRD to ensure quality and authenticity.
How do you handle shipping and insurance for expensive jewelry?
We offer complimentary, fully insured express shipping on all orders. Your package will require a signature upon delivery to ensure it arrives safely in your hands.
What is your return policy for fine jewelry?
We offer a 30-day return policy for a full refund or exchange, provided the item is in its original, unworn condition with all security tags and certification documents intact.
Can I customize an engagement ring or piece of jewelry?
Yes, we specialize in bespoke designs. You can consult with our master jewelers to select specific stones and settings to create a one-of-a-kind piece tailored to your preferences.
Do you offer a warranty or resizing service?
We provide a lifetime warranty against manufacturing defects and offer one complimentary resizing for most rings within the first 60 days of purchase.